Refund Policy

1. Scope of this Policy

This Refund Policy applies to paid subscriptions for the SDR Sharp Find Leads platform.

Find Leads is sold and billed through Paddle. Paddle acts as the Merchant of Record and seller for payment transactions. Paddle processes approved refunds through the original payment method where possible.

This Policy forms part of the SDR Sharp Terms of Service.

2. First-payment guarantee

You may request a full refund of your first monthly subscription payment when all of the following conditions are met:

• The request is submitted within 30 calendar days of the original subscription purchase.
• The request relates to the first payment for that customer and Find Leads account.
• The payment has not already been refunded, reversed, disputed, or charged back.
• There is no evidence of fraud, account abuse, refund abuse, or manipulation.

Only one voluntary 30-day money-back refund is available per customer or account.

3. Renewal payments

Monthly subscriptions renew automatically unless cancelled before the next billing date.

Renewal payments are generally non-refundable after the relevant billing period has started, except when:

• The payment was duplicated.
• The payment resulted from a confirmed technical error.
• A cancellation request was completed before renewal but was not correctly applied.
• The service was materially unavailable or defective.
• A refund is required under applicable law.
• Paddle approves a discretionary refund.

An accidental-renewal request should be submitted as soon as possible after the charge and before significant use of the new billing period.

4. Technical problems

Contact SDR Sharp when a persistent technical problem prevents you from accessing or using material Find Leads features as described.

We may first attempt to:

• Identify and correct the technical problem.
• Restore your account or subscription access.
• Provide reasonable troubleshooting instructions.
• Extend access where appropriate.

When a material defect cannot be resolved within a reasonable period, a full or partial refund may be approved depending on the circumstances and applicable law.

5. Situations that are normally not refundable

A refund may be declined when:

• The first-payment request is submitted more than 30 days after the original purchase.
• You forgot to cancel before a normal monthly renewal and continued using the service.
• The service worked as described but did not produce a particular commercial result.
• A third-party AI platform produced incomplete, inaccurate, or unsatisfactory output.
• Your external AI plan did not provide browsing, file upload, or other required functionality.
• Your account was suspended or terminated because of fraud, abuse, unlawful conduct, or a material breach of the Terms.
• The refund request contains false, misleading, or incomplete information.
• A previous voluntary refund has already been granted for the customer or account.

These limitations do not override mandatory consumer rights.

6. Results are not guaranteed

Find Leads is a prompt-building platform. It structures instructions for use with third-party AI platforms.

SDR Sharp does not guarantee a specific number of leads, verified contact details, replies, meetings, sales, revenue, hiring outcomes, or other commercial results.

Dissatisfaction based only on business results or the output of an external AI platform does not automatically create a refund entitlement.

7. How to request a refund

Submit the request through one of these methods:

1. Open the receipt or transaction email sent by Paddle and select the available support, receipt, or subscription management link.
2. Use the billing or subscription-management option available through Find Leads.
3. Visit Paddle buyer support and select the refund-request option.
4. Email salam@sdrsharp.co for product or technical assistance.

Include:

• The email address used for the purchase.
• The Paddle transaction or receipt number, when available.
• The purchase date.
• A brief reason for the request.
• Relevant screenshots or technical details when the request concerns a product problem.

Do not send payment-card numbers, card security codes, passwords, or banking credentials by email.

8. Review and processing

SDR Sharp aims to review product-support and refund messages within five business days.

Additional information may be requested to verify the account, transaction, problem, or eligibility.

Approved refunds are submitted to Paddle for processing. SDR Sharp does not send refunds directly to a buyer outside Paddle’s payment system.

After approval, the time required for funds to appear depends on Paddle, the payment method, the buyer’s bank, and the applicable payment network.

Access associated with a fully refunded transaction may end when the refund is approved or processed.

9. Cancellation is different from a refund

Cancelling a subscription stops future renewals. It does not automatically refund a payment that has already been completed.

After cancellation, access normally continues until the end of the current paid billing period unless a refund is issued or access is otherwise terminated.

You should cancel before the next renewal date when you do not want another monthly charge.

10. Chargebacks and payment disputes

Contact SDR Sharp or Paddle before opening a chargeback or payment dispute. This gives us an opportunity to investigate the transaction, correct an error, cancel a subscription, or process an eligible refund.

Fraudulent, abusive, or duplicate refund and chargeback claims may result in account suspension or termination.

Nothing in this Policy removes lawful rights to dispute a payment through a bank, card provider, payment service, or consumer-protection authority.

11. Taxes and currency conversion

Paddle calculates and handles applicable sales taxes, VAT, receipts, and payment processing as Merchant of Record.

A refund may not include separate bank fees, foreign-exchange costs, or currency-conversion differences imposed by a bank, card issuer, or payment provider unless required by law.

Tax-exemption or tax-refund requests should be submitted directly through Paddle buyer support with the required documentation.

12. Mandatory consumer rights

Consumer-protection laws in your country may provide additional cancellation, withdrawal, repair, replacement, or refund rights.

Where mandatory law grants stronger rights than this Policy, those legal rights apply.

Paddle’s refund rules and Buyer Terms may also apply to the payment transaction.

Read Paddle’s Refund Policy

Read Paddle’s Buyer Terms

13. Changes to this Policy

SDR Sharp may update this Refund Policy when products, pricing, billing processes, Paddle requirements, laws, or business practices change.

The effective date at the top of the page will be updated when a revised version is published.

The refund policy in effect at the time of the relevant transaction applies, except where mandatory law requires otherwise.

14. Contact

For technical assistance, cancellation support, refund questions, or complaints, contact:

SDR Sharp
Operated by Salam Karam
Lebanon
salam@sdrsharp.co

Payment and transaction support is also available through Paddle buyer support